Refund & Cancellation Policy
Whitaker Group LLC provides transparent, fixed-pricing training and nutrition programs ($500, $1,000, and $2,000). Refund requests are eligible within 7 to 14 days of enrollment, subject to verifiable portal curriculum usage limits.
All programs are educational structures and do not constitute medical consultation or guaranteed physical outcomes.
1. Policy Overview & Scope
At Whitaker Group LLC, we deliver concrete, structured online nutrition and fitness training curricula engineered for disciplined execution. Because our digital programs include immediate access to downloadable assets, phase-based nutrition architectures, and comprehensive workout matrices, this Refund and Cancellation Policy clearly outlines the boundaries, timelines, and requirements governing all enrollment transactions.
2. Program Tiers & Refund Eligibility Windows
Refund eligibility depends strictly on the specific tier purchased and the verified time elapsed since the initial transaction timestamp. All refund requests are evaluated according to precise digital access benchmarks:
Eligible for a full refund within 7 calendar days of purchase provided less than 25% of the educational curriculum modules have been accessed or downloaded from the portal.
Eligible for a full refund within 14 calendar days of purchase provided the participant has not initiated formal check-in submissions and curriculum completion remains under 20%.
Eligible for a refund minus a $150 onboarding processing fee within 14 calendar days. Any delivered custom macronutrient calculations or 1-on-1 audit materials remain retained by the client.
3. Non-Refundable Circumstances
Whitaker Group LLC does not issue refunds under the following explicit conditions:
- Requests submitted after the designated 7-day or 14-day eligibility window has expired.
- Programs where the digital curriculum, training matrices, or nutritional spreadsheets have been fully exported or completed.
- Lack of personal participant adherence, subjective preference changes, or failure to follow prescribed educational guidelines.
- Transactions processed through third-party installment financing once all initial portal credentials have been provisioned.
4. Step-by-Step Cancellation Procedure
To initiate a formal cancellation or refund request, please follow our standardized procedural cadence:
Written Notification
Send an email to WhitakerGroupLLCinfo@proton.me with the subject line 'Refund Request – [Your Full Name] – [Order ID]'.
Verification & Audit
Our administration team reviews enrollment timestamps and portal log activity within 2 business days to verify eligibility.
Written Determination
You will receive an official response confirming approval or providing a documented explanation if criteria are not met.
Disbursement
Approved refunds are credited back to the original payment method within 5 to 10 business days depending on banking clearing cycles.
5. Educational Mandate & No Outcome Guarantees
All programs offered by Whitaker Group LLC are strictly educational in nature and do not constitute clinical, medical, or individualized dietary therapy advice. No specific physical transformation, physiological outcome, or medical improvement is guaranteed. Participants are encouraged to consult a qualified physician prior to commencing any physical training or dietary curriculum.
Questions Regarding This Policy?
If you require clarification on eligibility timelines or need assistance with your existing enrollment, our administration team is available during standard operating hours: Monday – Friday, 9:00 AM – 6:00 PM EST.